Knowledge is power!
For many companies, the knowledge and data it possesses builds up over time, can become unwieldy and can only be navigated by a handful of people.
Properly captured business knowledge and customer insight is the difference in having single points of failure and worse still, vast amounts of wasted time and money. As companies try to remain agile and ready to respond in times of economic volatility, access to information has never been more important.
Whatever your company objective, structured information and detailed documentation of your processes and procedures can add untold value to your organisation. It helps everyone from sales and marketing, to your finance and accounting, through to customer service.
Knowledge is acquired individually through experience and education.
Applying our knowledge can help us define and promote best practice and resolve problems.
Information is a fact provided about something, an instruction, system information from a vendor, and allows us to achieve the desired outcome.